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Casinova Casino Terms & Conditions
Casinova Casino operates under licences issued by the Philippine Amusement and Gaming Corporation (PAGCOR) and the Curaçao Gaming Authority, ensuring regulated oversight and player protections.
1. General terms and acceptance
These Terms & Conditions form an agreement between you and Casinova Casino in relation to your use of the website, account facilities, games, payment services and other available features. They should be read together with the Privacy Policy, Responsible Gambling information and any game, payment or promotional rules shown on the website. If a special rule conflicts with these general terms, the special rule will apply only to the relevant service or promotion.
You accept these terms by using the website, opening an account, depositing money, entering a game or claiming a promotion. If you do not agree with any part of the terms, you must stop using the website. We may update these terms from time to time to reflect changes to the website, services, technology, legal requirements or business practices. The updated version will apply from the date it is made available, unless a different date is stated.
You are responsible for checking the current version of these terms before using the services. If a change materially affects your rights or obligations, information may be provided through the website or your account where appropriate. Continuing to use the website after an update means that you accept the revised terms.
Eligibility and lawful use
You must be legally permitted to access and use online gambling services in the place where you are located. You must also meet the minimum legal age that applies to gambling in your jurisdiction. Casinova Casino is intended for adults only. You must not use the website if online gambling is prohibited for you, if you are under the applicable legal age, or if you are located in a jurisdiction where the services are unavailable.
You are responsible for understanding the laws that apply to you and for complying with them. Access to the website does not mean that the services are lawful or suitable in every location. We may restrict or refuse access where necessary to meet legal, regulatory, security or operational requirements.
2. Accounts, identity and security
Some services may require you to create a personal account. You must provide information that is accurate, current and complete, and you must update it if it changes. An account must be registered in your own name and may only be used by you. You must not open or operate an account on behalf of another person, allow another person to use your account, or transfer your account to someone else.
We may carry out age, identity, address, payment method, source-of-funds or other verification checks. You agree to provide information and documents that are reasonably required for these checks. Until verification is completed, access to some services may be limited and transactions may be delayed or declined. Information provided during verification must be genuine and must not be altered, misleading or obtained unlawfully.
You are responsible for keeping your login details confidential and for all activity carried out through your account, except where activity results from our failure to take reasonable care. Tell us promptly if you believe that your account has been accessed without permission, your details have been lost, or a transaction appears incorrect. We may suspend access while a security review is completed.
You must not create multiple accounts, use false details, bypass account restrictions, interfere with security controls or use the website for unlawful activity. You must not use automated systems, bots, scripts or other tools to gain an unfair advantage or disrupt the website. We may suspend, close or restrict an account where we reasonably believe that these terms have been breached, information is inaccurate, the account presents a security risk, or continued access is not appropriate.
Account closure
You may request closure of your account at any time. If you want to stop gambling, you should also consider the available responsible gambling tools, including self-exclusion or account limits where offered. Closing an account does not remove obligations that arose before closure, including obligations relating to outstanding transactions, verification, disputes or suspected misuse.
3. Deposits, withdrawals and gaming transactions
Deposits must be made using a payment method that belongs to you or that you are authorised to use. You must not deposit money obtained through unlawful activity or use a payment method to disguise the identity or source of funds. Payment options, processing arrangements, minimum or maximum amounts and availability may vary depending on your location, account status, payment provider and other applicable conditions.
A deposit is normally intended for play and must not be used as a means of transferring funds between payment accounts. We may decline, reverse or review a transaction where there is a payment error, suspected fraud, a security concern, a legal requirement or a breach of these terms. Third-party payment providers may apply their own terms, fees, verification steps or processing times.
Withdrawal requests may be subject to account verification and checks relating to payment ownership, lawful use and compliance with these terms. We may return funds to an appropriate verified payment method or request further information before processing a withdrawal. A request may be delayed, rejected or adjusted where required by law, where account information is incomplete, or where there is a reasonable concern about fraud, error or misuse.
You should check all transaction details before confirming a deposit, wager or withdrawal. Once a transaction has been confirmed, it may not be possible to cancel or amend it. If a balance or transaction is affected by an obvious error, technical issue or processing mistake, we may correct the error and take reasonable steps to restore the position that would have applied without the error.
Games and results
Games must be used only for entertainment and in accordance with the instructions shown on the website. Game outcomes are determined by the relevant game system and applicable rules. Unless a technical or processing error has occurred, the result recorded by the game system will be treated as the final result. You should not continue playing if you believe that a game has malfunctioned; instead, record the relevant details and raise the issue through the available support process.
4. Promotions, responsible gambling and prohibited conduct
Promotions, bonuses, rewards and competitions may be subject to separate terms. Those terms may include eligibility conditions, participation requirements, expiry rules, wagering or playthrough requirements, game restrictions, maximum values and withdrawal conditions. You should read the full promotion terms before taking part. If you do not meet the relevant conditions, a benefit may not be awarded or may be removed in accordance with the applicable promotion rules.
Unless expressly stated otherwise, promotions are intended for one person and one account. We may limit, withdraw or correct a promotion where there has been an obvious error, technical issue, abuse, manipulation, collusion or a breach of the promotion terms. We may also restrict participation where necessary to protect the integrity of a promotion or the website.
Responsible gambling
Gambling involves financial risk and is not a way to make money or recover losses. Only gamble with money you can afford to lose. Set a budget before you begin, take regular breaks and avoid gambling when upset, tired, intoxicated or under financial pressure. Do not chase losses, borrow money to gamble or treat gambling as a solution to personal or financial problems.
Casinova Casino may provide tools and information to help you manage your play, such as deposit limits, time reminders, activity information, cooling-off options and self-exclusion. Availability and operation of these tools may depend on the service and your location. You should use the tools that are suitable for you and seek independent help if gambling is affecting your finances, relationships, work, health or wellbeing.
You must not use the website to launder money, commit fraud, facilitate unlawful activity, abuse payment systems, manipulate games, exploit vulnerabilities, harass others or interfere with the operation of the website. You must not upload malicious code, attempt unauthorised access or use the website in a way that could damage its availability, security or reputation.
5. Website content, liability and other legal matters
The website and its content may change, be suspended or become unavailable without notice. We aim to keep information accurate and current, but descriptions, displays and availability may not always be free from errors. You should rely on the terms and information shown for the specific service you are using and contact the available support channel if you identify a problem.
All intellectual property rights in the website, branding, text, graphics, software and other content belong to Casinova Casino or the relevant rights holder. You may use the website for personal, lawful and non-commercial purposes only. You must not copy, reproduce, modify, distribute, publish, reverse engineer or commercially exploit website content unless you have permission or the law allows you to do so.
To the extent permitted by law, you use the website and services at your own risk. We are not responsible for loss caused by circumstances outside reasonable control, including interruptions to communications networks, payment systems, devices, software, power supplies or third-party services. Nothing in these terms excludes, restricts or modifies a right, guarantee, condition or remedy that cannot lawfully be excluded, restricted or modified under applicable Australian consumer law.
If we are responsible for a loss that cannot be excluded by law, our responsibility will be assessed in accordance with the circumstances of the loss, the service involved and the rights available to you under applicable law. You must take reasonable care when using the website, protect your account details and promptly report errors, suspected unauthorised access or other concerns.
Privacy and complaints
Personal information is handled in accordance with the Privacy Policy. By using the website, you acknowledge that information may be collected and used for account administration, verification, payments, security, customer support, responsible gambling, legal compliance and service improvement, subject to the Privacy Policy and applicable law.
If you have a question, transaction concern or complaint, review the available support and complaints information and provide clear details of the issue. We may ask for information needed to investigate your concern. You should keep copies of relevant transaction records and communications. We will handle complaints according to the processes and timeframes applicable to the service and relevant law.
Governing rules and severability
These terms are intended to operate with the laws that apply to the services and to you. Any dispute should first be raised through the available complaints process. If a court or other authorised body finds that a provision is invalid or unenforceable, that provision will be read down or removed to the extent necessary, and the remaining provisions will continue to apply. A failure to enforce a provision immediately does not mean that the provision has been waived.
These Terms & Conditions, together with the documents and specific rules referred to in them, describe the principal conditions for using Casinova Casino. They do not limit any mandatory rights you have under applicable law. By continuing to use the website, you confirm that you will act honestly, responsibly and lawfully.