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Privacy Policy

Casinova Casino respects your privacy and aims to handle personal information carefully, fairly and transparently. This Privacy Policy explains the types of information an online casino site may collect, why that information is used, how it may be shared and how players can exercise their privacy rights.

Casinova Casino operates under licences issued by the Philippine Amusement and Gaming Corporation (PAGCOR) and the Curaçao Gaming Authority, ensuring regulated oversight and player protections.

About this Privacy Policy

This Privacy Policy applies to information collected when you visit the Casinova Casino website, create or use an account, contact support, take part in casino services or otherwise interact with the site. It is intended to give players in Australia a clear, general explanation of how personal information may be handled in connection with an online gambling service.

Personal information means information that identifies you, or that could reasonably be connected with you. The information handled will depend on how you use the site, the services you access and the information needed to meet security, verification and legal requirements. Some information may be collected directly from you, while other information may be generated when you use the website or supplied by service providers involved in operating the platform.

Casinova Casino aims to collect information that is reasonably needed for legitimate business, service, security and compliance purposes. You should read this policy together with any other notices displayed during registration, account verification, payments or support interactions. Those notices may provide additional information about a particular use of your data.

Information we may handle

The categories of information an online casino site typically handles include the following. Not every category will apply to every player, and the information requested may vary depending on the account activity or service involved.

Account and contact details

Name, date of birth, residential details and other registration information.
Email address, account login details and preferences used to manage your account.
Information you provide when you contact support, make an enquiry or report a problem.
Records of account settings, communications and choices relating to marketing or other optional messages.

Identity and verification information

Documents or information used to confirm identity, age, location or account ownership.
Information used for customer due diligence, fraud prevention, security screening and responsible operation of the service.
Records of verification requests, outcomes and related communications.

Payment, transaction and account activity

Payment method details and information needed to process deposits, withdrawals or refunds. Full payment credentials may be handled by a payment provider rather than stored directly by the casino site.
Transaction records, including deposits, withdrawals, transfers, adjustments and payment status.
Records relating to games, wagers, account activity, promotions or other services you use.
Information used to identify unusual activity, duplicate accounts, payment problems or potential fraud.

Device, technical and cookie data

IP address, approximate location, browser type, operating system, device details and language settings.
Login times, pages viewed, referring links, general usage activity and technical error information.
Cookie identifiers and similar technologies used to keep the site working, remember preferences, measure performance and support security.
Information about how you interact with messages, pages or account features, where this is permitted and necessary for the relevant purpose.

Why information is used and when it may be shared

Information is handled for purposes connected with providing and protecting the service. These purposes can include creating and running your account, confirming that account activity is authorised, processing transactions, providing customer support and improving the website. Information may also be used to communicate with you about your account, service notices, security matters and, where permitted, marketing preferences.

To register, authenticate and maintain your account.
To confirm identity, age, location or other eligibility requirements.
To carry out verification, anti-fraud, anti-money-laundering and other security checks in general terms.
To process payments and maintain accurate transaction and account records.
To investigate technical issues, misuse, suspicious activity, disputes or breaches of site rules.
To provide support, answer questions and respond to complaints or privacy requests.
To meet legal, regulatory, tax, accounting, audit, reporting or responsible gambling obligations that apply to the service.
To maintain, test and improve site performance, security, features and user experience.
To send optional marketing communications where you have provided consent or where another lawful basis permits them.

Information may be shared where reasonably necessary for these purposes. This can include sharing relevant information with payment processors, identity and verification providers, fraud prevention services, technology and hosting providers, customer support systems, professional advisers and other suppliers that help operate the site. These providers should receive information only as needed for their role and may be subject to confidentiality and security requirements.

Information may also be disclosed when required or authorised by law, to respond to a valid legal process, to protect the rights and security of players or the service, or to investigate suspected fraud, unlawful activity or serious misuse. Information is not intended to be used for unrelated purposes without an appropriate basis or notice. Where external services collect information directly through their own tools, their own privacy terms may also apply.

Security and accuracy

Reasonable administrative, technical and organisational measures may be used to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. No online transmission or storage system can be guaranteed to be completely secure, so players should protect their passwords, use secure devices and contact support promptly if they believe an account or login has been compromised.

Players should provide information that is accurate, complete and current, and should notify the site if important account details change. Keeping information accurate helps with account access, verification, payments, support and security checks.

Cookies and similar technologies

Casinova Casino may use cookies and similar technologies to operate the website and remember information between visits. Cookies can help maintain a secure session, remember preferences, support account functions, understand general site usage and identify technical problems. Some cookies may be necessary for core features, while others may support performance, analytics or optional personalisation.

You can manage or restrict cookies through the settings in your web browser. Browser controls may allow you to delete existing cookies, block some or all future cookies, or receive a notification before a cookie is stored. If you block necessary cookies, some account or website functions may not work correctly. Cookie choices may need to be repeated if you use a different browser or device.

Information collected through cookies is handled in line with the purpose for which the technology is used. Where a third-party tool is involved, that provider may process technical information under its own terms and privacy notice.

Your privacy rights and how to contact us

Depending on the circumstances and applicable privacy requirements, you may have rights in relation to personal information held about you. These rights can include asking for access to your information, requesting correction of information that is inaccurate or incomplete, asking for deletion of information that no longer needs to be retained, and withdrawing consent to marketing communications.

To exercise a privacy right or ask a question about how your information is handled, contact support@casinovacasino.wtf. Please describe your request clearly and provide enough information for the relevant account or records to be identified. For security, additional information may be requested to confirm your identity before a request is completed. This helps prevent personal information from being disclosed to the wrong person.

Access: ask for information about the personal data held about you and, where appropriate, a copy or explanation of that data.
Correction: identify information that is inaccurate, incomplete or out of date and ask for it to be corrected.
Deletion: ask for personal information to be removed where there is no continuing reason for it to be retained.
Marketing consent: withdraw consent to optional marketing communications or ask for those messages to stop. You may also use an unsubscribe option included in a marketing message where available.

These rights are not always absolute. A request may be limited, refused or delayed where permitted or required by applicable requirements, where fulfilling it would affect another person's privacy, or where information is needed for security, dispute resolution or legal compliance. If you close your account or request deletion, some records must still be kept for a period required by law. This may include account, identity, transaction, payment, security or communication records. These records will be retained only as required for the relevant purpose and will not necessarily remain available for ordinary account use.

Privacy requests will be considered in a reasonable manner, taking account of the nature of the request, the information involved and any verification or legal requirements. If you are not satisfied with the response, you can contact support@casinovacasino.wtf with further details so the matter can be reviewed.