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Responsible Gaming at Casinova Casino
Casinova Casino operates under licences issued by the Philippine Amusement and Gaming Corporation (PAGCOR) and the Curaçao Gaming Authority, ensuring regulated oversight and player protections.
Keep gambling in perspective
Before you play, decide how much time and money you are comfortable spending. Treat that amount as the cost of entertainment, in the same way you might budget for a meal, a film or another leisure activity. Only gamble with money you can afford to lose after essential expenses have been paid. Never use money intended for rent, mortgage repayments, bills, food, education, medical needs or other important commitments.
Gambling outcomes are based on chance. Previous results do not make a future result more likely, and a losing streak does not mean a win is due. There is no reliable strategy that can guarantee a profit. Set your budget before you begin and avoid changing it while you are playing. If your budget is reached, stop rather than depositing more to continue.
Gambling should never be used as a source of income, a solution to debt or a way to recover losses. Trying to win back money that has already been lost can lead to larger losses and decisions that do not reflect your original plan. It is also best to avoid gambling when you are feeling upset, stressed, tired, angry or affected by alcohol or other substances.
Simple habits for safer play
- Set a spending limit before each session and keep to it.
- Set a time limit and take regular breaks away from the screen.
- Keep gambling separate from household or essential money.
- Do not borrow money or sell possessions to fund gambling.
- Do not chase losses or increase stakes because you are frustrated.
- Keep a record of deposits, withdrawals and time spent playing.
- Balance gambling with work, study, family, friends, exercise and other activities.
- Avoid gambling when your judgement may be affected by alcohol or medication.
Tools and account controls
Planning ahead makes it easier to follow your own boundaries. Where account controls are available, you should consider using them before you start playing. Depending on the service and applicable requirements, controls may include deposit limits, spending limits, session or time reminders, temporary breaks and account restrictions. The options, settings and minimum periods may vary, so review the information shown in your account and choose limits that are realistic for you.
Deposit and spending limits
A deposit or spending limit can help prevent impulsive decisions by restricting the amount you add or spend during a chosen period. Set a limit based on your personal budget, not on the amount you hope to win. A limit should be low enough that reaching it will not affect your essential expenses. Once a limit is active, do not look for alternative ways to continue playing or ask another person to fund your account.
Time reminders and breaks
Long sessions can make it harder to notice how much time or money has passed. Use reminders where offered, step away regularly and avoid playing late at night if tiredness affects your decisions. A temporary break can be useful when you want distance from gambling without making a longer-term decision. During a break, remove gambling shortcuts, log out of devices and spend time on activities that do not involve gambling.
Account restrictions and self-exclusion
If you feel that a break is not enough, consider requesting an account restriction or self-exclusion. Self-exclusion is a voluntary decision to prevent or limit access to a gambling account for a chosen period or in accordance with the available process. Read the relevant terms carefully before making a request, including information about how the restriction works and whether it can be changed. Do not create another account or use someone else’s account while a restriction is active.
If you want to use a limit, break or restriction, check the responsible gaming or account settings area on the Casinova Casino website. You can also use the support channel made available through the website or your account for general assistance with the applicable process. Do not share your password or payment details with another person when asking for help.
Recognising when gambling may be a problem
Problem gambling can develop gradually. It may affect anyone, regardless of age, income, experience or the amount they usually gamble. You do not need to wait for serious financial harm before taking action. If gambling is taking more time, money or attention than you intended, treat that as a reason to pause and review your habits.
Possible warning signs
- Spending more money or time gambling than you planned.
- Thinking about gambling frequently or finding it difficult to focus on other matters.
- Increasing your stakes to achieve the same excitement.
- Trying repeatedly to win back losses.
- Feeling restless, irritable or anxious when you try to stop.
- Hiding gambling activity, deposits, losses or account statements from others.
- Borrowing money, using credit or selling belongings to gamble.
- Missing work, study, family commitments or social activities because of gambling.
- Arguing with family or friends about gambling.
- Feeling guilt, shame, stress or low mood after gambling.
- Gambling to escape problems, loneliness, anxiety or other difficult feelings.
- Continuing to gamble despite financial, relationship, work or health consequences.
One warning sign does not provide a diagnosis, but several signs can indicate that additional support would be helpful. Consider stopping play, applying a restriction and speaking with someone you trust. A confidential conversation with a qualified gambling support service can help you understand your options without judgement. You can also speak with a doctor or other health professional if gambling is affecting your mental or physical wellbeing.
A quick self-check
Ask yourself whether you can stop when you planned to stop, whether your gambling fits within your budget, and whether you would be comfortable telling someone close to you how much time and money you spend. Consider whether gambling has changed your mood, relationships or daily responsibilities. Honest answers can help you decide what action to take before the situation becomes more difficult.
Getting support and taking the next step
If gambling is causing concern, taking a pause is a practical first step. Sign out, avoid further deposits, remove saved payment methods where appropriate and activate any available limit or restriction. Write down what you have lost or spent, rather than trying to estimate what you need to win back. A clear record can help you make a realistic plan and discuss the situation with a trusted person.
Support is available in Australia through gambling-help services, health professionals and community organisations. Gambling Help Online is a recognised Australian source of information, counselling and support options. You may also contact a local gambling support service in your state or territory, speak with your general practitioner, or ask a trusted family member or friend to help you find appropriate assistance. Services can provide confidential guidance about gambling, financial stress, relationships and related wellbeing concerns.
If gambling has created debt or financial pressure, consider speaking with a free financial counselling service before taking out further credit or borrowing money. Do not make urgent financial decisions while distressed. A financial counsellor can help you understand your position and consider practical steps without encouraging further gambling.
If you are worried about someone else, approach the conversation calmly and choose a private time. Focus on specific behaviour and its effect rather than blame. Encourage the person to pause gambling and seek professional support. You cannot control another adult’s choices, but you can protect your own finances, avoid lending money for gambling and seek advice about setting appropriate boundaries.
If you feel unsafe, are thinking about harming yourself or someone else, or cannot manage an immediate crisis, seek urgent help through local emergency services or a crisis support service in Australia. Responsible gaming support is available, and asking for help is a positive step. Casinova Casino encourages every player to put their wellbeing, financial security and personal relationships ahead of gambling.
Important reminder
This page provides general responsible gaming information and is not a substitute for professional financial, medical or legal advice. Gambling laws and available support options can differ across Australia. You are responsible for checking the rules that apply to you and for using gambling services lawfully. Players must meet any applicable age and eligibility requirements before using an online gambling service.