Across four deposits
Betting Rules
Casinova Casino operates under licences issued by the Philippine Amusement and Gaming Corporation (PAGCOR) and the Curaçao Gaming Authority, ensuring regulated oversight and player protections.
1. General betting rules
These rules apply to bets placed through Casinova Casino, together with the applicable Terms and Conditions, Privacy Policy, Responsible Gambling information and any product-specific rules displayed on the website. If a game, market, promotion or betting product has additional conditions, those conditions apply to the relevant activity. Players should read all information shown on the relevant betting or game screen before placing a wager.
A player must have an active account and meet all applicable eligibility requirements before placing a bet. Account information must be accurate, current and provided by the account holder. A player must not allow another person to use their account, place bets on their behalf or access their login credentials. Bets placed through an account will generally be treated as having been placed by the registered account holder.
Each player should use only one account unless Casinova Casino has expressly approved another arrangement. We may review account activity where we identify duplicate accounts, inaccurate information, unusual activity or a possible breach of these rules. Any action taken will be handled in accordance with the applicable account terms and relevant legal requirements.
- Players must use their own funds and an approved payment method where the applicable payment rules require this.
- Players must keep their login details secure and tell us promptly if they believe their account has been accessed without permission.
- A bet must be placed before the relevant event, game round or transaction begins, unless the product expressly allows in-play or ongoing betting.
- Players are responsible for checking the selection, stake, odds, market, game and other details before confirming a bet.
- A bet must not be placed for an unlawful purpose or in a way that interferes with the operation, security or fairness of the website.
- Players must comply with any account, identity, payment, age and location requirements that apply to their use of the service.
We may refuse, restrict, suspend or cancel a bet where permitted by the applicable terms. This may include situations involving a technical fault, a clear error, suspected fraud, prohibited conduct, an account restriction, an unavailable market or information that was not displayed correctly. If a bet is affected, the outcome will be determined under the relevant rules and any applicable requirements.
2. Placing and confirming a bet
To place a bet, select the required game, event, market, outcome or wager option and enter the amount you wish to stake. The website will normally display the selected details before confirmation. Review the bet slip carefully, including the stake, odds or payout information, selections and any applicable conditions. Selecting the confirmation option indicates that you wish to place the bet on the terms shown.
A bet is not accepted until it has been received and recorded by Casinova Casino's systems. A confirmation message, bet reference, account history entry or similar record may indicate that a bet was accepted. An entry in a bet history does not necessarily mean that the result is final if a correction, review or technical investigation is required.
Players should not assume that a bet has been accepted solely because a button has been pressed or a payment has been attempted. If the connection is interrupted, the website displays an error or the confirmation is unclear, check the account history before trying again. Repeatedly submitting the same bet may result in more than one accepted wager.
Odds, stake and possible return
Where odds are shown, they represent the price available at the time the bet is confirmed, subject to the rules for the relevant product. Odds may change before acceptance, particularly for markets that update during an event. The odds available at the time of acceptance will normally be used for settlement unless the applicable product rules state otherwise.
The stake is the amount committed to a bet. Any potential return shown on the website is an indication based on the selected stake, odds and relevant rules. It may not include every possible adjustment and should not be treated as a guarantee. The final return, if any, is calculated when the bet is settled. A losing bet is not refunded unless a specific rule provides for a refund, cancellation or another outcome.
Bets that cannot be changed
Once a bet has been accepted, it generally cannot be amended, transferred or withdrawn by the player. Any cancellation, cash-out, early settlement or similar feature is available only where it is clearly offered for that product and remains available when requested. Availability of such a feature is not guaranteed and may change or stop before a request is completed.
3. Results and settlement
Bets are settled using the official result or outcome applicable to the relevant game, event or market. The source used may depend on the product and may include an official event result, game result, independently supplied data or the outcome generated by the applicable gaming system. Information displayed on the website may be updated while a result is being checked or confirmed.
A market may be settled as a win, loss, void, refund, push or another outcome where that result is provided for by the relevant rules. Some markets require a particular event to occur, a game to be completed or a minimum condition to be met. If that condition is not met, the applicable market rule will determine whether the bet is lost, voided or settled in another way.
- If an event or game is cancelled, abandoned, postponed or materially changed, the product-specific rules will determine how affected bets are treated.
- If a selection or market is unavailable because of an obvious technical or publication error, the affected bet may be reviewed and corrected or cancelled where permitted.
- If a result is later corrected by the relevant official source, Casinova Casino may amend the settlement to reflect the corrected result.
- If an outcome cannot be verified reliably, settlement may be delayed while the relevant information is checked.
- Where a bet contains multiple selections, the result of each selection and the rules for the combined bet will be considered.
- A bet may be reviewed if the account, transaction or game record shows an irregularity that could affect its acceptance or settlement.
A clear error may include an incorrectly displayed price, selection, handicap, total, result, payout calculation or other material detail. What constitutes a clear error depends on the circumstances and the information available when the bet was accepted. If a bet is affected by a clear error, it may be settled using the correct information or treated as void where allowed by the relevant terms.
Casino and game outcomes
For casino games and other automated products, the result is determined by the game rules and the relevant technical system. A game round may be treated as completed when the system has received the wager and generated or recorded the outcome. If a connection is lost after a wager is submitted, check the account history rather than placing the same wager again. An incomplete or disputed round may be reviewed using the available system records.
System records, transaction records and account history may be used to investigate a question about a bet. While we aim to keep information accurate and available, website displays may be delayed or affected by technical issues. A displayed balance or result should not be relied on as final where the account is subject to an open review.
4. Fair play, responsible gambling and complaints
Casinova Casino expects players to use the service fairly and lawfully. Players must not manipulate a game, exploit a software weakness, use automated tools without permission, interfere with another player's account or attempt to obtain an advantage through deceptive conduct. Suspected collusion, fraud, money laundering, account misuse or other prohibited activity may result in account restrictions and a review of affected bets.
Gambling should be treated as entertainment, not as a way to make money or recover losses. Only wager amounts that you can afford to lose, set personal limits and take regular breaks. Avoid gambling when affected by alcohol, drugs, stress or strong emotions. If gambling is no longer enjoyable or is causing financial, work, relationship or personal problems, stop playing and seek appropriate support.
- Set a budget before you begin and do not chase losses.
- Use any available deposit, wagering, session or account-management tools that help you stay in control.
- Consider taking a break or requesting account restrictions if you are finding it difficult to stop.
- Do not borrow money, use essential household funds or sell possessions to fund gambling.
- Keep your account information private and ask for help if someone else is pressuring you to gamble.
- Do not treat gambling as a source of income or a solution to financial difficulties.
Questions and complaints
If you believe a bet has been recorded incorrectly, a result has been settled incorrectly or a rule has not been applied properly, review the bet details and raise the matter through the available customer support or complaints process. Include the relevant bet reference, date, game or event and a clear explanation of the issue. Do not include passwords or unnecessary sensitive information in a complaint.
A complaint will be reviewed against the applicable betting rules, account records and available system information. We may request further information to confirm the account holder's identity or understand the issue. The outcome of a review may include confirmation of the original settlement, a correction, a refund, a voided bet or another action permitted by the applicable terms.
Complaints should be raised as soon as reasonably possible after the relevant bet, result or account issue. Keeping a record of the bet reference and the information displayed at the time may help with the review. These rules do not remove any rights or protections that apply under Australian law.
By placing a bet with Casinova Casino, you confirm that you have read and understood these rules and any additional conditions shown for the product you are using. If you do not understand a rule, do not place the bet until you have obtained clarification through the available support channels. Casinova Casino may update these rules from time to time, and the current version published on the website will apply to future activity.